Alternative Dispute Resolution Options In Technology
The most important result of ADR programs - the rention of good relationships
If we open a quarrel between the past and the present, we shall find that we have lost the future. WINSTON CHURCHILL
Preservation of the user-vendor relationship is essential to all parties. Clients are usually dependent on the vendor’s technology systems knowledge, expertise and capabilities to provide a mission or business-critical system in a timely manner.
Vendors have invested significant resources in developing technology and thereafter selling it to the client. Both parties’ investment is put at risk if an amicable solution is not reached.
ADR programs are focused on constructive dialogue leading to a win-win outcome. The focus is made all the more effective by the Neutral’s expertise in the subject matter and the informal manner in which he or she can interact with the parties, thereby yielding the most important result of ADR programs – the retention of good relationships.
